Terms and Conditions

With ordering our "Lüttje Lage" Sets and Products that contain alcohol you also expressly confirm that you have the legal age to purchase and to consume alcoholic beverages in your country of residence!

General Terms & Conditions

** If you have any questions regarding the GTC, please do not hesitate to contact us  Please note that this is a translation only. The german text applies.**

Version: 2.11 | dated: 09.01.2020

LUETTJE-LAGE.DE offers customers as a commercial supplier via the online shop at the domain www.luettjelage.com the articles presented there in detail for purchase. The present General Terms and Conditions (GTC) apply to the purchase contracts concluded between LUETTJE-LAGE.DE and the customer via this online shop.

1. general / scope of application

1.1 Customers within the meaning of these General Terms and Conditions are both consumers and entrepreneurs.

1.1.1 A consumer is any natural person with whom a business relationship is entered into and who acts for a purpose that cannot be attributed to his commercial or self-employed professional activity.

1.1.2 An entrepreneur is any natural or legal person or partnership with legal capacity with whom a business relationship is entered into and who acts in the exercise of a commercial or independent professional activity.

1.2 Contract language is German. Please be aware that in case of disputes the German version shall apply

1.3 Legal Age
By ordering "Lüttje-Lage" sets/packages or products containing alcohol, the customer expressly confirms that he is of age and of legal age to consume spirits, that is applicable in the respective country !

1.4 Minimum age
For products which are not subject to the legal minimum age requirements, the DSGVO stipulates a minimum age for online orders (or consent to the processing of the data collected) of 16 years. By ordering these products, you confirm that you are of this age, or that a parent or guardian agrees to this order, or has triggered it.

2. conclusion of a contract / storage of contract text

2.1 The products displayed within the online shop do not represent binding offers by LUETTJE-LAGE.DE; it is an invitation to users to submit a binding offer by placing an order.

2.2 The customer has the opportunity to select and order products within the online shop. Before sending the order via the virtual "shopping cart", the customer has the opportunity to check his order data and to correct any input errors.

2.3 By sending the order from the virtual "shopping cart", the customer places an order for the articles contained in the virtual "shopping cart". Luettje-lage.de will confirm receipt of the order immediately by e-mail.

2.4 LUETTJE-LAGE.com is entitled to accept the customer's offer of a contract within three working days after receipt of the order at the latest. The contract is concluded upon acceptance of the order.

2.5 The text of the contract will be stored by LUETTJE-LAGE.DE; it will continue to be available to customers with a customer account via the internal customer area after the order has been sent. The login takes place directly on the website in the online shop by entering the e-mail address as well as the password previously determined by the customer himself. The order data can also be printed out immediately after the order has been sent. Consumers also receive the contractual provisions, including the General Terms and Conditions and including the consumer information under distance selling law, in text form.

3. right of withdrawal and consequences

Consumers are entitled to a right of withdrawal according to § 355 BGB. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following revocation instruction.

Cancellation policy

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (LUETTJE-LAGE.DE, Rehagen 52, 30165 Hannover, Germany - Phone: +49 172 62 007 28 - eMail: info@luettje-lage.de) of your decision to revoke this contract by means of a clear statement (e.g. a letter or eMail sent by post).

Please return the received goods to the following address: Luettje-Lage.de, c/o Chocolats-de-Luxe.de GmbH, Rehagen 52, 30165 Hannover.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of excercising the right of withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Non-existence / premature expiry of the right of withdrawal

According to § 312 g para. 2 No. 1 BGB, the right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

According to § 312 g para. 2 No. 2 BGB, the right of revocation does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly.

The right of revocation expires prematurely according to § 312 g para. 2 No. 3 BGB for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This also applies to goods that have been stored improperly or returned improperly packaged against external influences and/or it cannot be determined without abandoning health protection or hygiene sealing that the product has not been damaged.

4. prices / delivery and shipping costs

4.1 All prices represent total prices - i.e. they include all price components including applicable value added tax.

4.2 In the case of cross-border deliveries, further taxes and/or costs (e.g. customs duties or fees) may be incurred in individual cases, which are to be borne and paid by the customer.

4.3 Unless a delivery free of shipping costs has been agreed upon in individual cases, the purchase prices plus delivery and shipping costs shall apply; their amount or further details for the calculation of the same are shown separately within the online shop.

4.4 The delivery to you depends on the correctness of the address information provided by you in the form. Please make sure that the delivery address given is absolutely correct and that there is a name tag on the house corresponding to the shipment! If a consignment cannot be delivered, it will be returned to us and freight charges will be incurred for this as well. The renewed delivery causes new shipping costs. These costs are to be replaced by you. The same applies if the shipment is "not picked up".

5. terms of payment

5.1 LUETTJE-LAGE.DE accepts the payment methods specifically listed within the online shop and offered to the customer for selection. The customer selects his preferred method of payment himself.

5.1.1 In case of payment by bank transfer, PayPal or sofort-überweisung.de, the customer undertakes to pay the invoice amount no later than 7 days after receipt of the payment request communicated to him/her. The respective bank or account details will be provided to the customer together with the payment request.

5.1.2 If credit card payment is accepted, LUETTJE-LAGE.DE will cause the credit card company concerned to pay the invoice amount to LUETTJE-LAGE.DE upon conclusion of the contract.

5.2 The customer may exercise a right of retention only if his counterclaim is based on the same contractual relationship.

6. Delivery and shipping conditions

Unless otherwise agreed with the customer, the goods shall be delivered to the delivery address provided by the customer.

6.1 In the case of advance payment by the customer, the items purchased by the customer will be shipped by bank transfer, PayPal or sofort-überweisung.de within one working day after receipt of payment. The delivery period within which the transport company delivers the goods is thus two to three working days after receipt of payment, unless a shorter or longer period is expressly indicated in connection with the article offer.

6.2 In the case of credit card payment, the purchased items will be shipped within one working day after the contract is concluded. The delivery period within which the transport company delivers the goods is thus two to three working days after the conclusion of the contract, unless a shorter or longer period is expressly stated in connection with the offer of the goods.

7. notification of transport damage

The customer shall support LUETTJE-LAGE.DE to the best of his ability in the event of transport damage, insofar as claims are asserted against the respective transport company or transport insurance. Possible rights and claims of the customer, especially his rights in case of defects of the item, remain unaffected by the regulations of clauses 7.1 and 7.2 of these GTC; these therefore do not include a preclusion period for rights of the customer according to clause 9 of these GTC.

7.1 The customer shall inspect the delivered goods upon receipt. In the event of externally visible transport damage, in the event that the delivery is nevertheless accepted, the damage must be noted on the respective shipping documents at the time of acceptance of the delivery and acknowledged by the deliverer; the packaging must be retained.

7.2 If the (partial) loss or damage is not externally recognizable, the customer shall notify the LUETTJE-LAGE.DE within five days of delivery or within seven days of delivery to the transport company, in order to ensure that any claims against the transport company can be asserted in a timely manner.

8. retention of title

The ownership of the products sold by LUETTJE-LAGE.DE remains reserved until the purchase price has been paid in full.

9. rights in case of defects of the item (warranty)

Customers are entitled to statutory rights of liability for defects in the goods when purchasing goods. Customers have the right to assert warranty rights in case of defects of a (purchase) item - this according to the legal warranty regulations.

10. liability regulations

10.1 In accordance with the statutory provisions, LUETTJE-LAGE.DE shall be liable without limitation for damages resulting from injury to life, body or health that are based on an intentional or negligent breach of duty as well as for other damages that are based on an intentional or grossly negligent breach of duty as well as fraudulent intent and that he has put into circulation as manufacturer. Furthermore, LUETTJE-LAGE.DE is liable without limitation for damages that are covered by liability according to mandatory legal regulations, such as the Product Liability Act, as well as in the case of the assumption of guarantees.

10.2 Luettje-lage.de is liable for such damages that are not covered by clause 10.1 and that are caused by simple or slight negligence, as far as this negligence concerns the violation of contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance of which the customer may regularly rely (so-called cardinal obligations). The liability of luettje-lage.com is limited to the foreseeable damages typical for the contract.

10.3 In the case of slightly negligent violations of such contractual obligations that are not covered by clause 10.1 or clause 10.2 (so-called insignificant contractual obligations), luettjelage.com is liable to consumers - this is limited to the foreseeable damages typical for this type of contract.

10.4 Any further liability is excluded.

11. disputes

11.1 The European Commission provides an Online Dispute Resolution Platform (OS) for the out-of-court settlement of consumer disputes. Consumers have the possibility to use this platform for the out-of-court settlement of their disputes. However, if there are problems with an order, you can also contact us directly at info@luettje-lage.de)

11.2 We are not obliged to participate in dispute settlement proceedings before a consumer arbitration board. Nevertheless, we are generally prepared to participate in dispute resolution proceedings before a consumer arbitration board.For consumer disputes with Luettje-Lage.de, the consumer dispute settlement office "Zentrum für Europäische Verbraucherschutz e.V." is responsible. Address: Station place 3, 77694 Kehl, telephone: 07851 / 991480, email: mail@online-schlichter.de. We are not obliged to participate in this. Luettje-Lage.de is voluntarily willing to participate in the dispute settlement procedure at the consumer dispute settlement office.

12. copyright law, criminal law

12.1 The Customer shall be solely responsible for the contents of the transmitted image files - e.g. for band printing. Please ensure that you own the copyrights, trademarks and other rights to the image to be used. If persons are depicted, they have their consent and do not use any graphics or symbols that contradict the law and jurisdiction. All consequences that may arise from a possible violation of these rights are the sole responsibility of the customer. With the sending of the order you assure this to us !
We reserve the right to refuse an order if necessary. Should we become aware of any violations of this assurance, we will immediately involve the responsible criminal prosecution authorities.

13. final clauses/provisions

13.1 The law of the Federal Republic of Germany shall apply. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

13.2 The provisions of the United Nations Convention on Contracts for the International Sale of Goods (UN Sales Convention) shall not apply.

13.3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of LUETTJE-LAGE.DE. The same applies if the customer is a businessman and has no general place of jurisdiction in Germany, or if the place of residence or habitual abode is unknown at the time of filing the suit. The authority of Luettje-lage.de to also call upon the court at another legal place of jurisdiction remains unaffected by this.


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